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Keywords: Science mapping
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (2): 320–354.
Published: 02 January 2026
... from the Web of Science database using rigorous selection criteria. This article employs science mapping (i.e. thematic evolution and map) and automated content analysis (i.e. concept map) by using Bibliometrix and LexiPortal. Findings This article maps the intellectual evolution of CX and CJ...
Includes: Supplementary data
