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Keywords: Self‐development
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Journal Articles
Managing Service Quality: An International Journal (1996) 6 (1): 6–9.
Published: 01 February 1996
... roles, and the difference between what is important and what is urgent (see Figure 3), and ultimately the difference between management activity (quadrants I and III) and leadership activity (quadrant II). © MCB UP Limited 1996 Effectiveness Kaizen Organizational change Self‐development...
