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Keywords: Sensitivity in customer relationships
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (5): 448–464.
Published: 06 September 2011
... deliberation. Nevertheless, they contended that more complex behavior appears to be the result of cognitive connection and conscious awareness. © Emerald Group Publishing Limited 2011 Active and passive customers Stability in customer relationships Triggers Sensitivity in customer relationships...
