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Keywords: Service creativity
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (5): 821–844.
Published: 07 May 2021
...Kuen-Hung Tsai; Li-li Zheng Purpose This study develops a framework to examine how, why and when different traits of employee curiosity affect service creativity by considering the roles of knowledge sharing and task autonomy. Design/methodology/approach To reduce common method bias, this work...
