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Keywords: Service ecosystem
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Journal Articles
Creating harmony through a plethora of interests, resources and actors: the challenging task of orchestrating the service ecosystem
Available to Purchase
Journal of Service Theory and Practice (2022) 32 (4): 477–504.
Published: 27 April 2022
...Angela Carida'; Maria Colurcio; Bo Edvardsson; Alberto Pastore Purpose There is a need to understand value co-creation in service ecosystems that engage multiple actors with different goals. This study aims to extend the understanding of value co-creation by considering the orchestration...
Journal Articles
Coronavirus crisis and health care: learning from a service ecosystem perspective
Available to Purchase
Journal of Service Theory and Practice (2021) 31 (2): 225–246.
Published: 01 January 2021
...’ capacity to cope with testing, treatment and containment of the virus. Drawing on the foundational research by Frow et al. (2019), the paper explores how adopting a service ecosystem perspective provides insight into the complexity of healthcare systems during times of extreme stress...
