...Yasin Sahhar; Paul C. van Fenema; Jeroen van Strien Purpose Service ecosystems are arenas for value co-creation, yet how and why they become (un)viable over time remains underspecified. This study explores how service ecosystem viability unfolds through the interplay of valence (positive-negative...

... customers evaluate supplier innovativeness in B2B service ecosystems and identifies the cues that shape such evaluations beyond innovation outputs or capabilities alone. Design/methodology/approach The study adopts an abductive qualitative multiple-case design. Empirical material comprises six in-depth...

...Bang-Ning Hwang; Pittinun Puntha; Siriprapha Jitanugoon Purpose This study aims to examine how artificial intelligence (AI) acts as a transformative force within service ecosystems, particularly in small and medium-sized enterprises (SMEs). It investigates the mechanisms through which AI drives...

... transformative services contribute to consumer well-being. By linking service fairness perceptions to value co-creation and well-being, it also advances research on power distribution in service ecosystems. Finally, this study contributes to services literature by identifying customer participation as a feasible...

...Michael Kleinaltenkamp; Daniela Corsaro; Roberta Sebastiani Purpose The purpose of this paper is to examine the role of proto-institutions that are new institutional subsystems that subsequently affect the current institutional arrangements in the evolution of service ecosystems. Design...

...Hamish Simmonds; Aaron Gazley Purpose The purpose of this paper is to introduce ecotones to the service literature as a conceptual extension of the service ecosystem (SE) framework. Design/methodology/approach To synthesise the contribution, an illustrative empirical case study with research...

... stance from which to address the emergence of the service ecosystems approach on innovation. The investigation focuses on three innovation perspectives and on top-cited articles alone; hence, it can be complemented with a full analysis through a bibliometric approach to test whether the features...

... environments. The authors then contextualize the framework for the sharing economy. Findings The authors introduce 20 unique research questions to guide future studies related to service ecosystems, engagement platforms, and actor engagement practices in the context of the sharing economy. Research...

.../methodology/approach – To shed light on the process of potential resources gaining their “resourceness,” the authors draw from two streams of literature: the service ecosystems perspective and institutional theory. Findings – The authors combine the process of resources “becoming” with the concept...