... business environment, service quality is recognized as a key determinant of organizational success (Akhade et al., 2013). However, service quality is not a recent concern; the concept of “quality” in service industries has been emphasized since the early 1980s (Leonard and Sasser, 1982 ; Rabin...

... Publishing Limited Licensed re-use rights only Artificial intelligence Grounded theory Intuition Knowledge economy Managerial decision Service industry A Chief Officer (CXO) is tasked with taking and implementing optimal managerial decisions in the face of an evolving business...

.... Robert Zinko is the corresponding author and can be contacted at: robert.zinko@newcastle.edu.au 30 01 2015 31 07 2015 11 09 2015 © Emerald Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Service industry e-WOM WOM...

... context was empirically tested, and the full mediating role of AMPC was confirmed. The importance of AMPC in the service context is highlighted. © Emerald Group Publishing Limited 2014 Marketing Services marketing Service industry Alliance marketing program creativity Alliance orientation...

... belong to this category. Management accounting Activity‐based costing Performance measurement Service industry Management accounting (MA) is recognized as a tool to assist managers to make decisions, formulate plans and operate controls, but the rapid changes of technology and vigorous...