Update search
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
Filter
- All
- Title
- Author
- Author Affiliations
- Full Text
- Abstract
- Keyword
- DOI
- ISBN
- EISBN
- ISSN
- EISSN
- Issue
- Volume
- References
NARROW
Format
Journal
Type
Date
Availability
1-2 of 2
Keywords: Service interaction
Close
Follow your search
Access your saved searches in your account
Would you like to receive an alert when new items match your search?
Sort by
Journal Articles
Spoken service language for customer well-being in a transformative service context: residential aged care
Available to Purchase
Journal of Service Theory and Practice (2024) 34 (4): 543–570.
Published: 09 February 2024
...-use rights only Vulnerability Strengths-based approach Service language Customer well-being Transformative service research (TSR) Service interaction Service language, defined as language used to communicate with and about each other in service systems, is critical for service...
Journal Articles
Carrots or sticks in debt collection services? A voice metrics and text analysis of debt collection calls
Available to Purchase
Journal of Service Theory and Practice (2021) 31 (6): 950–973.
Published: 21 September 2021
... strategies by utilizing ASR, NLP and vocal emotion analyses. Financial services Debt collection calls Service interaction Vocal emotion Survival analysis Underlying mechanism Consumer finance provides a substantial amount of revenue for financial institutions (Liu, 2020). However...
Includes: Supplementary data
