...Peng Xie; Jianfeng Yang; Fenfen Tian Purpose Drawing on the attentional focus model, we posit that multitasking diminishes employees’ moral awareness, thereby increasing their propensity for service sabotage behaviors. Furthermore, we propose that employees’ trait mindfulness can mitigate...

...-source data collected from 218 Chinese employees associated with the service industry. Findings The paper finds that state hostility seems to trigger unethical behavior on the part of employees resulting in service sabotage. It is concluded that perceptions of undermining are positively linked...

...Ching-Wen Yeh Purpose – The purpose of this paper is to examine the mechanisms that link customer verbal aggression with service sabotage. Additionally, this study also tests whether emotional dissonance mediates the relationships between customer verbal aggression and the revenge motive...