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Keywords: Service sector
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Journal Articles
When digital transformation meets service innovation: unlocking the mechanisms and consequences of peer effects
Available to Purchase
Journal of Service Theory and Practice (2026) 36 (3): 433–458.
Published: 16 February 2026
...Bing Liu; Yiting Cai; Feiyang Zhao; Yuhao Ling; Fangzhou Yu; Chaoliang Luo Purpose The service sector, traditionally seen as less technology-intensive, is now actively pursuing digital transformation. However, the role of peer effects in this process and their impact on financial and innovative...
Journal Articles
Leadership style and service orientation: the catalytic role of employee engagement
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (1): 292–310.
Published: 09 January 2017
... descriptive design. Hierarchical regression and mediation analysis were applied to process the data that were collected from more than 400 front-line employees from five service sector organizations in the Delhi-National Capital Region (Delhi-NCR) of India using validated instruments. The results from...
Journal Articles
Human resource management impact on knowledge management: Evidence from the Portuguese banking sector
Available to Purchase
Journal of Service Theory and Practice (2016) 26 (4): 497–528.
Published: 11 July 2016
... practices, in organizations in the banking sub-sector of the service sector. Similarly to what happens in other sectors of the economy, and due to an environment characterized by turbulence and continuous change, the service sector, and particularly the financial sector, has been subject to major...
