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Keywords: Service structure
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Journal Articles
Journal of Service Theory and Practice (2015) 25 (4): 463–485.
Published: 13 July 2015
... modeling of the links between service offering, service orientation, and performance and allows a separation of service offerings from internal service structures (e.g. a service-oriented culture, human resource practices) required to successfully implement such strategy (Homburg et al., 2003...
