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Keywords: Service systems
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Journal Articles
Journal of Service Theory and Practice (2021) 31 (5): 783–820.
Published: 29 April 2021
... Fatuma Namisango can be contacted at: fnamisango@gmail.com © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Service Co-Creation Nonprofits organizations Social media Service systems This study investigates how nonprofits realize...
Journal Articles
Managing Service Quality: An International Journal (2004) 14 (2-3): 205–215.
Published: 01 April 2004
..., this definition of quality involves technical and a functional dimensions as sources of quality (Grönroos, 1982). © Emerald Group Publishing Limited 2004 Customers Value analysis Perception Service systems Service quality assurance Other service management models have included the service...
