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Keywords: Service work
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Journal Articles
Journal of Service Theory and Practice (2018) 28 (3): 315–335.
Published: 01 February 2018
...Per Echeverri; Maria Åkesson Purpose The purpose of this paper is to identify the key elements of professional identity in service work in order to provide more in-depth theoretical explanations as to why service workers do as they do while co-creating service. Design/methodology/approach...
