...‐Asian markets. Second, as with the differences between offline and online consumer behaviors, different consumer behaviors in different types of web sites should be tested and verified. While the flow‐related online shopping behaviors in various types of web sites including B2C (business‐to‐customer...

... 15 percent of the time or less when the option was available. Only 25 percent of subjects reported using automated store checkout on more than half of their shopping occasions. Research limitations/implications Only eight types of SST were studied and only one technology was investigated in depth...

...Yoon Jin Ma; Linda S. Niehm Purpose The purpose of this research is to examine the relationship of older Generation Y (Gen Y) customers' (18‐27) shopping orientations to their expectations for retail services. It also seeks to assess the importance and impact of service expectations...

... 2006 Shopping Hispanics Perception Retailers United States of America Brand identity One of the most common metaphors in marketing is the “brand as person”, the personification metaphor (Hanby, 1999). The challenges of organizational branding differ in many ways from those...

..., the fulfillment‐product classification scheme that segments Internet retailing into four categories was developed. Efforts were then directed towards providing a more detailed examination of perceived Internet shopping value than has to date been performed by examining the sources and inhibitors of utilitarian...

...Sohel Ahmad This study attempts to understand certain aspects of the online shopping experience from a consumer’s perspective. In particular, this study investigates the interaction between service failure and online shops’ readiness for service recovery and the resulting impact on customer...