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Keywords: Simulation
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (3): 191–199.
Published: 01 June 2001
... interrelationships. A computer simulation system is used to explore the interactions making experimental system design possible. A model is proposed to simulate the behaviour of this department and to increase the efficiency. The analysis indicates that in order to decrease the turnover time of providing engineering...
Journal Articles
Managing Service Quality: An International Journal (1999) 9 (5): 311–320.
Published: 01 October 1999
... of these variables and also the interactions (if any) among the variables. Experimental design (ED) is a potent technique to accomplish the above objective. As real experimentation was impractical and infeasible, a computer‐based simulation was developed to model the system which needs to be studied. This paper...

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