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Keywords: Smartness characteristics
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Journal Articles
Journal of Service Theory and Practice (2024) 34 (2): 163–190.
Published: 26 December 2023
... increases the benefits consumers perceive, which in turn increases consumer acceptance. Only the smartness characteristic of awareness impairs usage intention, mediated by the perceived benefits of enjoyment and usefulness. Originality/value In contrast to previous research, which usually focuses...
