Keywords: Social environment
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Journal Articles
Managing Service Quality: An International Journal (2011) 21 (4): 350–372.
Published: 12 July 2011
...Raymond P. Fisk; Lia Patricio; Jiun‐Sheng Chris Lin; Haw‐Yi Liang Purpose Previous research on the relationship between service environments and customer emotions and service outcomes has focused on the physical environment. Among studies exploring the social environment, the emphasis has been...

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