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Keywords: Social services
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Journal Articles
Managing Service Quality: An International Journal (1999) 9 (1): 23–31.
Published: 01 February 1999
... MCB UP Limited 1999 Denmark ISO 9000 Mental health Quality assurance Social services Let us for a moment assume that a quality management perspective can be described in three fundamental dimensions: 1 the type of product, industry or company that it is intended for; 2...
Journal Articles
Managing Service Quality: An International Journal (1994) 4 (1): 28–30.
Published: 01 February 1994
... technological base. A recently published book by I. Fallon, The Paper Chase, records the £1.8 billion project undertaken by just one section of that system, Britain’s Department of Social Services, as it sought to streamline and improve the service it provides to its “customers” – who, even when...
