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Keywords: Social servicescape
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Journal Articles
Journal of Service Theory and Practice (2016) 26 (5): 590–615.
Published: 12 September 2016
...Berta Tubillejas Andrés; Amparo Cervera-Taulet; Haydee Calderón García Purpose The purpose of this paper is to determine the role played by the social servicescape and positive emotions in the post-use in terms of response – satisfaction, perceived value and consumer loyalty – in hedonic services...
