... effectiveness of LSC. Based on the stimulus–organism–response (S–O–R) paradigm, this study aims to develop a model to investigate the effects of perceived attributes of LSC (real-time interaction, perceived proximity and perceived authenticity) on social support (informational and emotional support...

... This research aims to contribute to the transformative service research (TSR) literature by examining how customer participation in the service process influences their service experience and eudaimonic well-being, as moderated by customer empowerment and social support. In the contexts...

... examines 15,304 posts from 3,149 users, including eight staff users. Findings Consumers integrate a range of social support resources, from informational support to esteem support, which provide a range of benefits such as new ideas and self-efficacy that underpin the different types of value...

...Associate Professor Rodoula H. Tsiotsou and Professor Jochen Wirtz; Qiuying Zheng; Tang Yao; Xiucheng Fan Purpose – The purpose of this paper is to explore the dynamics of online health care communities and the impact of two-way online social support on customers’ well-being and patients’ quality...

... their traditional sources of support from family, friends, and co‐workers. Prior research has identified social support as a factor that helps people adjust to cancer (Carmack‐Taylor et al., 2007 ; Guidry et al., 1997 ; Mayo Clinic Staff, 2010) and has also found that cancer patients tend...