... of managerial implications for improving these benchmarking tools. © Emerald Group Publishing Limited 2015 Higher education institutions Spain Evaluation Ranking systems University quality Without doubt, higher education institutions (HEIs) offer a public service that contributes...

... Emerald Group Publishing Limited 2009 ISO 9000 series Corporate image Customer satisfaction Spain The advent of international quality standards, such as the International Organisation for Standards (ISO) 9000 series and the European Foundation for Quality Management (EFQM) model, has...

... the identities of the other members of the group when expressing their opinions (Ray and Sahu, 1990 ; Klassen and Whybark, 1994 ; Green and Price, 2000 ; McCarthy and Atthirawong, 2003). © Emerald Group Publishing Limited 2008 ISO 9001 series Nursing homes Elderly people Spain...

...Manuel Sánchez Pérez; Juan Carlos Gázquez Abad; Gema María Marín Carrillo; Raquel Sánchez Fernández Purpose This paper seeks to examine the relationship between service quality and behavioural purchase intentions in the public‐sector transport industry in Spain. Design/methodology/approach...

.... All of these companies were based in Catalonia (Spain). The results were subjected to various statistical treatments to determine the segmentation of the market. Subsequent factor analysis determined the main factors that configured the quality of the consultancy services provided. Findings Three...

.... The consulting sector is not homogeneous in Spain, unlike many other European countries, but supply and demand are in urgent need of homogenisation here. Furthermore, attention should be drawn to another fundamental problem in the use of these services, i.e. their inaccuracy. It is therefore impossible to study...

..., perceived total quality will depend basically on two variables: © MCB UP Limited 1999 Quality Measurement Hospitals Spain In recent years quality has become a competitive advantage of great importance for all organisations that aim to be efficient. During the course of this century...