... of managerial implications for improving these benchmarking tools. © Emerald Group Publishing Limited 2015 Higher education institutions Spain Evaluation Ranking systems University quality Without doubt, higher education institutions (HEIs) offer a public service that contributes...

... 9000 series Corporate image Customer satisfaction Spain Calisir et al. (2005) also studied the manufacturing context and suggested that that the major benefits of certification related to: marketing advantages; improved documentation system; quality awareness among...

... for the present study has necessarily been in‐depth interviews with Spanish experts in the field. These interviews not only canvassed the current reality of the sector, but also the desirable future scenario for residential care of the elderly in Spain. On the basis of the limited research available...

...Manuel Sánchez Pérez; Juan Carlos Gázquez Abad; Gema María Marín Carrillo; Raquel Sánchez Fernández Purpose This paper seeks to examine the relationship between service quality and behavioural purchase intentions in the public‐sector transport industry in Spain. Design/methodology/approach...

.... All of these companies were based in Catalonia (Spain). The results were subjected to various statistical treatments to determine the segmentation of the market. Subsequent factor analysis determined the main factors that configured the quality of the consultancy services provided. Findings Three...

... satisfaction Spain Among the many reasons a firm seeks the services of a consultant, the following are perhaps the most important. The first one is the search for suitable information in order to ensure that the best possible decisions are taken in each case. Another one is to resolve a particular...

... of the SERVQUAL measure scale in the Spanish public health sector. We analyse the reliability of this measure scale, its dimensionality, using comparison with other studies. Finally we consider the main criticism frequently made in the literature. Quality Measurement Hospitals Spain In recent years...