...Artur Modliński; Rebecca K. Trump Purpose The marketplace is becoming increasingly automated, with consumers frequently expected to interact with machines. Not all consumers are receptive to this trend. We examine how the individual difference of speciesism impacts consumer reactions to automation...

... the interactive effect of HSR intelligence and consumers' speciesism on their perceptions of retail robots as sales assistants. Design/methodology/approach Three online experiments testing the effects of HSRs' intellectual intelligence on individuals' perceived competence and, consequently, their decision...