Keywords: Stakeholder pressure
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Journal Articles
Journal of Service Theory and Practice (2022) 32 (5): 589–619.
Published: 21 July 2022
...Yu Shi; Kuen-Hung Tsai Purpose This study develops a sequential process model to address how to improve firm performance by responding to external stakeholder pressures in service contexts. Design/methodology/approach The model posits that external stakeholder pressures affect firm performance...

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