... Limited 2002 Total quality management Corporate culture Modelling Stakeholders Figure 3 represents the left part of the model, in one of the possible forms it can take. Albeit similar to the enablers’ part of the EFQM model, it presents significant differences. From the human...

... customer. A more comprehensive model is proposed using a systems approach which identifies 12 stakeholders who contribute to, or benefit from, HE. The quality assessment (QA) procedure for HE in the UK is summarised. The paper concludes that the stakeholder’s interests are not fully addressed...

... ‐ they constrain rather than liberate. Advocates the redefinition of quality in terms of ten essential freedoms that should become the basis of a new social contract with stakeholders. The context can be crucial: Thus supplying commodity products to homogeneous customers allows more prescriptive approaches...