... partially offset disadvantages associated with limited reputation or status by providing alternative identity- and meaning-based cues within service ecosystems. Design/methodology/approach The study employs a multi-source dataset comprising 229 South Korean hotels. Hotel-level financial performance, CSR...

...Darren Boardman; Maria M. Raciti; Meredith Lawley Purpose The purpose of this paper is to assist service management academics and providers of positional services (i.e. services that provide status attainment benefits to consumers) to better understand how the envy reflex of outperformed consumers...