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Keywords: Strategic alignment
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Journal Articles
Managing human resources for service excellence and cost effectiveness at Singapore Airlines
Available to Purchase
Managing Service Quality: An International Journal (2008) 18 (1): 4–19.
Published: 25 January 2008
... consistent service excellence, by outlining HR practices that assist in this goal; and for senior management, particularly highlighting the importance and contribution of HR to competitive advantage, and the importance of strategic alignment between functional strategies and business‐level strategies...
Journal Articles
Investigating the impact of business‐process‐competent information systems (ISs) on business performance
Available to Purchase
Managing Service Quality: An International Journal (2006) 16 (4): 421–434.
Published: 01 July 2006
.... Broadbent and Weill (1993) suggested strategic alignment as a solution to the productivity paradox. Strategic alignment has been defined in many ways, as: “the extent to which the IS strategy supports, and is supported by, the business strategy” (Luftman et al., 1993 , p. 204...
Journal Articles
Biometrics: the next frontier in service excellence, productivity and security in the service sector
Available to Purchase
Managing Service Quality: An International Journal (2006) 16 (1): 12–22.
Published: 01 January 2006
... of dimensions of strategic alignment, and discussion of competencies and processes fostering strategic innovation. Practical implications The findings provide a new framework for evaluating innovative technologies in terms of their potential for enabling an integrative strategy of differentiation and cost...
