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Keywords: Subscription and non-subscription markets
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Journal Articles
Journal of Service Theory and Practice (2016) 26 (6): 764–787.
Published: 14 November 2016
... failure and recovery Subscription and non-subscription markets Advancements in information technology have notably changed the way in which customer-firm interactions take place and services are delivered. Through the use of modern technology, services can be provided over long distances...
