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Keywords: Supervisor
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Journal Articles
Agreement on service performance ratings between frontline employees and their supervisor
Available to Purchase
Journal of Service Theory and Practice (2016) 26 (5): 721–740.
Published: 12 September 2016
...Peter BeomCheol Kim; Kevin D. Carlson Purpose The purpose of this paper is to examine whether agreement between frontline employee self-ratings and supervisory ratings of service performance functions as an indicator of healthy supervisor-subordination relationships above and beyond what might...
