... independent variables were used. The three most frequently used and distinctly categorized independent variables are dissatisfaction (push), alternative attractiveness (pull), and switching costs (mooring). Overall, 152 unique sources were cited to measure these variables and the dependent variables...

...Maxi Bergel; Christian Brock RQ2. How do different dimensions of switching costs influence customers’ service recovery evaluation? Against this background, this paper makes the following contributions to the literature: first, we differentiate between three types of customers...

... (RQ)-behavior chain. It also examines the moderating role of RQ and switching cost (SC) in the proposed model. Design/methodology/approach – A two-part survey study was performed and 303 valid responses from banking services users were obtained. The structural equation modeling was used in order...

... effects of image congruence and switching costs on the trust transfer, and to assess the effect of trust on patients’ willingness of recommendation. Design/methodology/approach – The research model was tested using data collected from 483 inpatients in 15 medium-to-large hospitals in Taiwan...

...Hong-Youl Ha; Hee-Young Son Purpose – The purpose of this paper is to examine how product usage satisfaction mediates the link between two types of perceived risk and loyalty intentions, and investigate the three moderating effects (overall satisfaction of provider, switching costs, and remaining...