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Keywords: Switzeralnd
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Journal Articles
Managing Service Quality: An International Journal (2004) 14 (2-3): 195–204.
Published: 01 April 2004
... not only by their monetary contributions, but also by non‐monetary criteria with an indirect impact on the bank's value creation chain. © Emerald Group Publishing Limited 2004 Customers Value analysis Banking Case studies Switzeralnd Private banking can be understood...
