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Keywords: System perspective
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Journal Articles
Journal of Service Theory and Practice (2020) 30 (3): 277–306.
Published: 02 June 2020
... The study identifies three levels on which barriers and facilitators of the resource integration process occur: the individual, relational and systemic level. Factors on these levels affect different aspects of the process. Originality/value This study takes a systems perspective and investigates how...
