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Keywords: Systematic literature review (SLR)
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (4): 592–631.
Published: 16 May 2025
... of the actual effectiveness of SSCs. Finally, the scope of evidence requires definition. Drawing on insights from previous research (Goth et al., 2024), four gradations are identified for classification: Systematic literature review (SLR) Cost reduction TCCM Administrative costs Shared...
