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Keywords: Systems theory
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Journal Articles
Journal of Service Theory and Practice 1–33.
Published: 17 August 2026
... across six countries. The study draws on actor–network theory (ANT) and systems theory to conceptualize AI as both a relational actor and a systemic stabilizer of sustainability. Findings Results reveal that agentic AI significantly enhances sustainable consumer engagement both directly...
Includes: Supplementary data
Journal Articles
Managing Service Quality: An International Journal (1998) 8 (4): 256–271.
Published: 01 August 1998
..., examples of three service organizations that used a systems approach to integrate existing internal management systems are illustrated. © MCB UP Limited 1998 Integration ISO 9000 Service quality Systems theory Competing in the global economy demands of companies that they establish...
