.... © MCB UP Limited 1998 Management culture Organizational change Quality function deployment Top management Management commitment and leadership, continued improvement and, above all, culture change are considered the cornerstones for a successful total quality management (TQM...

...Atul Gupta; Susan T. Sadowski This survey research explores the key variables of top management involvement for an effective end‐user training program. Out of the seven variables: top management belief, a discussion of operating functions, a discussion of the development of the training program...

... quality and following on from these, the creation of service specifications. Looks at the possible solutions to the problems of specifications, which can come from quality managers, marketing managers and top management. © MCB UP Limited 1992 CUSTOMER SATISFACTION MARKETING SERVICE INDUSTRIES...

... are change agent skills. Concludes these skills, together with the leadership behaviours referred to in part one, are an essential ingredient of a total quality management culture. © MCB UP Limited 1991 LEADERSHIP QUALITY PROGRAMMES SKILLS TOP MANAGEMENT TRAINING TECHNIQUES TQM Quality...