... instances of VCC given the objectives of our study. We explicitly consider the research that takes consideration of technology has a positive relationship with VCC from a customer perspective (Sashi, 2021). In line with that the literature shows the role of AI in co-creation, encompassing AI integration...

... (customer, organizational and technological), their corresponding most relevant research themes and topics. Moreover, this study develops a conceptual framework and research propositions to summarize and integrate the CX literature. This work recognizes technology as an important driver for the development...

... concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so‐called new “resources” (technology, knowledge and relationship networks...

... has not been able to cope with all the challenges of, and to realise the true potential of, the technology‐based marketplace. Through an extensive literature review and the use of industry examples, this article brings together existing theories and new realities in the emerging electronic market...

...Mary Jo Bitner Technology is profoundly changing the nature of services and the ways in which firms interact with their customers. The result, while positive, also has its downside. This paper elaborates on the opportunities that technology presents for firms to develop new services, and provide...

... can it do to act small even though it isn’t small? Consider the following ideas as thought‐starters for they merely scratch the surface of what is possible: © MCB UP Limited 2001 Service quality Values Technology Teams Restaurants A large chain of 350 casual dining restaurants...

...Michael Rudnick Describes the results of a research project to determine the use of technology in employee communication. Finds that e‐mail is the most widely used technology. Covers the links between technology and communications, changes linked to technology, and the concerns of communicators...

.... Concludes by saying that this quality process shapes their activities, guides their development and identifies their goals. © MCB UP Limited 1994 Customer service Road transport Roadway Package Systems Inc. Service quality Technology RPS’s first president, Dan Sullivan, and his...