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Keywords: Technology acceptance
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Journal Articles
Journal of Service Theory and Practice (2024) 34 (2): 163–190.
Published: 26 December 2023
.... In consequence, purely digital products (i.e. digital services) are not considered smart products (Novales et al., 2016 ; Raff et al., 2020). Smart products Multilevel modeling Smartness characteristics Value-based adoption model Technology acceptance Smart service systems...
Journal Articles
Managing Service Quality: An International Journal (2013) 23 (1): 4–24.
Published: 18 January 2013
... guiding our empirical study on customer adoption of an online customer complaining system. Our point of departure for studying online complaining is the Technology Acceptance Model (TAM), originally developed for studying employees’ adoption of work‐related information technology (Davis, 1989 ; Davis...
