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Keywords: Technology-adoption
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Journal Articles
Journal of Service Theory and Practice (2025) 35 (2): 245–262.
Published: 28 January 2025
... Speciesism Automation Customer service Technology-adoption Brand attitudes Work task illegitimacy Consumer adoption of intelligent technologies was hastened in early 2020 with the onset of the COVID-19 pandemic (McKinsey & Company, 2020). Industry has responded to this increased demand...
Includes: Supplementary data
