... and are related to the importance for the relationship with the telecommunications provider. Design/methodology/approach The study used a modified version of Switching Path Analysis Technique (SPAT) in its analysis to create the necessary data for carrying out a dynamic analysis – in other words customers...

... is to explore the effects of the customer club on customer relationships in telecommunications by presenting results from two qualitative studies, which are quantified and reported in terms of responses to the club. The results of this empirical study in a Swedish telecom company reveal that the majority...

... of nearly $50 million. The top revenues place it in comparison with the top 50 per cent of the Fortune 500 companies. © MCB UP Limited 1997 Awards Food industry Manufacturing Telecommunications USA All across corporate America, companies are achieving remarkable results...

... the convergence of telecommunications and computing. Call centres are one of the key business areas to benefit from this. This is primarily because many of the functions that are currently performed on customer premises by software, will be available as network functions. It is therefore essential to take advice...

...Marguerite Kelly TDS Telecom, a US telecommunications company, has taken on ways to capture and reward its employees’ ideas, by a system of awards. Quality is defined by the company’s nine‐step approach which, with 94 telephone companies in 29 states and serving over 350,000 access lines...