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Keywords: Tourism service supply chain
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Journal Articles
The doer effect of failure and recovery in multi-agent cases: service supply chain perspective
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Journal of Service Theory and Practice (2018) 28 (3): 274–297.
Published: 30 January 2018
...Cansu Yildirim; Bengu Sevil Oflaç; Oznur Yurt Purpose The purpose of this paper is to explore the doer effect of service failure (SF), good prior experience (GPE) and recovery on overall customer satisfaction and repurchase intentions for multi-agents in tourism service supply chain (TSSC...
