..., keep the good stuff, discard what doesn’t fit. And so long as we regard management theories and models as ideas to be tried out and possibly discarded, not as new religions, we would have little argument with that approach. Action learning Learning organizations Training techniques...

... are change agent skills. Concludes these skills, together with the leadership behaviours referred to in part one, are an essential ingredient of a total quality management culture. © MCB UP Limited 1991 LEADERSHIP QUALITY PROGRAMMES SKILLS TOP MANAGEMENT TRAINING TECHNIQUES TQM Quality...