...Peng Xie; Jianfeng Yang; Fenfen Tian Purpose Drawing on the attentional focus model, we posit that multitasking diminishes employees’ moral awareness, thereby increasing their propensity for service sabotage behaviors. Furthermore, we propose that employees’ trait mindfulness can mitigate...

... consumption behavior. The moderating impact of consumer trait mindfulness is also examined. Design/methodology/approach We collected survey data by adopting a time-lagged design (3 rounds, separated by 2 weeks) from 238 followers of a social media opinion leader’s Instagram account. Findings...

... also tests FLEs’ role breadth self-efficacy (RBSE) as a theoretically relevant mediator and FLE trait mindfulness as an important moderator. Design/methodology/approach Data were collected using time-lagged (three rounds, two weeks apart) from two sources (193 FLEs and 772 customers, who...