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Keywords: Transactional model
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (2): 242–273.
Published: 30 December 2025
... change Nested typology Transactional model Organizational AI adoption is transforming workplaces at an unprecedented scale. Whether through AI-powered chatbots disrupting customer service in the hospitality and tourism industry, intelligent learning systems enhancing academic performance...
Includes: Supplementary data
