Keywords: Uber
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Journal Articles
Journal of Service Theory and Practice (2022) 32 (2): 132–155.
Published: 30 August 2021
... of underutilized goods and service capacity through an intermediary without a transfer of ownership” (p. 818). Examples of intermediaries in the sharing economy include companies such as Airbnb (accommodation) or Uber (transportation). These intermediaries connect “consumers” (who wish to access resources...

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