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Keywords: Urban policy
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Journal Articles
Upgrading quality in urban mobility systems
Available to Purchase
Managing Service Quality: An International Journal (2001) 11 (2): 93–99.
Published: 01 April 2001
.... principal‐agent theory). In this context, complementary schemes of incentives and penalties are an indispensable tool to run the system. Management Quality Transport Urban policy Service quality In an urban mobility system (UMS) we can distinguish three levels of planning and control...
