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Keywords: Usage processes
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Journal Articles
Usage center – value cocreation in multi-actor usage processes
Available to Purchase
Journal of Service Theory and Practice (2017) 27 (4): 721–737.
Published: 10 July 2017
... of interdependent actors that draw on resources across their individual usage processes to create value. Design/methodology/approach This paper provides a conceptual inquiry into the usage center. Findings This paper delineates the notion of a usage center by way of focal and peripheral resource integrators...
