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Keywords: Value‐in‐use pricing
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Journal Articles
Managing Service Quality: An International Journal (2008) 18 (2): 112–126.
Published: 21 March 2008
... is placed in a context of technology‐based services. Unique to these kinds of services is a lack of personal interaction between the service producer and the customer. © Emerald Group Publishing Limited 2008 Services Value‐in‐use pricing Functional differentiation Customer satisfaction...
