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Keywords: Vocational fit
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Journal Articles
Managing Service Quality: An International Journal (2012) 22 (5): 517–536.
Published: 31 August 2012
... service Career satisfaction Vocational fit Customer service management Personality The customer service (CS) industry is vital to the current US economy, employing over two million CS personnel (Bureau of Labor Statistics, US Department of Labor, 2010). Moreover, CS and related work accounts...
