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Keywords: Vocational fit
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Journal Articles
Managing Service Quality: An International Journal (2012) 22 (5): 517–536.
Published: 31 August 2012
.... John W. Lounsbury can be contacted at: jlounsbu@utk.edu © Emerald Group Publishing Limited 2012 Big Five Narrow personality traits Customer service Career satisfaction Vocational fit Customer service management Personality The customer service (CS) industry is vital...
