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Keywords: WALES
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Journal Articles
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Managing Service Quality: An International Journal (1992) 2 (5): 299–301.
Published: 01 May 1992
...James Creelman Discusses “Welcome Host”, the programme launched by the Wales Tourist Board which aims to provide whole communities with the customer care skills required to deliver service excellence to visiting tourists. Outlines the structure of the programme, highlighting the use of seminars...
