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Keywords: Water industry
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Journal Articles
Managing Service Quality: An International Journal (2001) 11 (5): 331–341.
Published: 01 October 2001
... aspect of quality improvement, without having an overall or integrated plan (Navaratnam and Harris, 1995). © MCB UP Limited 2001 Public sector Service Quality management Performance measurement Water industry Control of public service quality is a recent trend in the context...
Journal Articles
Managing Service Quality: An International Journal (1995) 5 (4): 22–24.
Published: 01 August 1995
... recently introduced a “pay as you go” system for those customers who have difficulty in budgeting and who might otherwise be at risk of disconnection. This system has proved very popular. © MCB UP Limited 1995 Customer service Water industry Wessex Water is one of the ten water...
Journal Articles
Managing Service Quality: An International Journal (1992) 2 (4): 215–219.
Published: 01 April 1992
... on the use of customer surveys in collecting useful feedback. © MCB UP Limited 1992 WATER INDUSTRY TQM TRAINING CUSTOMER SURVEYS Putting customer quality first CHRIS BARRETT sewage undertakings into a single family unit, and established a growing reputation for providing excellent service...
