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Keywords: Workplace anxiety
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Journal Articles
Journal of Service Theory and Practice (2026) 36 (1): 121–144.
Published: 19 November 2025
... effective coping approaches. Leveraging cognitive appraisal theory of emotion, this study aims to examine how illegitimate tasks fuel service employees' unethical expedient behaviors through the mediating role of workplace anxiety and the moderating role of polychronicity. Design/methodology/approach We...
